Frequently Asked Questions
Getting help from FAQ's
Below you will find Questions and Answers to help you get information and use the InterpretersLive! service. If you continue to have problems or wish to report a fault, please contact us.
InterpretersLive! is a video interpreting service provided by Sign Solutions.
NRCPD British Sign Language Interpreters are available on-demand, and they can be pre-booked too.
You can pre-book:
- Lipspeakers
- Speech to Text reporters
- Relay Interpreters
- Makaton
VRS
Video Relay service is when the people that want to communicate are all located separately from each other. The British Sign Language user and the Interpreter communicate over a secure video call, and the interpreter relays everything that is signed to the hearing person, the conversation relays back and forth from BSL to English and English to BSL.
VRI
Video Remote Interpreting is when the Deaf and hearing parties are together, and to communicate they dial a video interpreter via a computer, tablet or phone. The video interpreter translates between the parties in real-time.
If you are using a computer or android device, you can click on the button to call that organisation via the link on their webpage or via the Interpreterslive! directory. On our Interpreterslive! Website.
Apple/Android phone or tablet users, can use the Interpreterslive! App. You can download this on Google Play or Apple store.
The Interpreterslive! app is powered by Starleaf. Therefore, you will need to have the Starleaf app already installed on your device, alongside the Interpreterslive! app.
From the InterpretersLive! app you can use the directory to call organisations via a BSL Interpreter, instantly for free or just select ‘Join a call’ to join a video meeting or call a BSL Interpreter.
InterpretersLive is free for you to make a VRS call to any of the following organisations: www.interpreterslive.co.uk/livecustomers
InterpretersLive! is also free to use when you visit any of the following organisations, trusts, councils and stores: www.interpreterslive.co.uk/livecustomers
All the video interpreters are qualified and NRCPD registered.
A tablet, phone or computer, and internet connection, Or 3G/4G/5G mobile data signal.
Yes, as an ISO27001 and Cyber essentials accredited provider, we use StarLeaf’s secure and encrypted platform to deliver our video interpreting service, via their app or WebRtc links.
Yes, you can pre-book NRCPD qualified British Sign Language Interpreters and other types of communication support 24/7/365.
Check out our on-demand availability on our website.
On-demand BSL Interpreters are available via the InterpretersLive! app is available on Google Play or Apple Store and powered by StarLeaf. Just download the Starleaf app and the Interpreterslive! App onto the same device.
Or you can a Laptop, PC or android device, you can click on the Directory to call an organisation from our website.
Pre-booked video Interpreters are available anytime in any video platform of your choice, just contact us via the website or app, to book yours today!
You can watch the BSL User Guide HERE
Yes. If you call in via the InterpretersLive! app, we can call you back by dialling your email address. If you miss the call, just call back in when you are available.
They dial 0121 285 2733 from any phone and the Interpreter will then make an onward video call to you.
Of course! If the call is not answered you can leave a voicemail for the recipient or a BSL video message for a BSL user.
Yes, if you want to pre-book a video or in-person interpreting session, we can book your preferred or named interpreter.
Yes, we are happy to provide advice and support applying for Access to Work.
Click here to watch our helpful ATW guide:
Yes, we can provide Deaf Awareness training via online eLearning, or provide native BSL Deaf Awareness tutors to your premises or ours.
1 in 6 People in the UK are affected by some level of hearing loss
www.hearinglink.org
Privacy
Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001, all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed annually, to ensure progress is maintained.
